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Return And Refund Policy

At Dusk N Dawn, we are committed to providing our customers with the highest quality spices. However, if you are unsatisfied with your purchase, please review our return policy carefully.

Conditions for Return

  1. Return Window:
    Returns will only be accepted if the product is shipped back to us within two (2) days of receiving the order.
  2. Pre-Approval Required:
    Before initiating a return, customers must contact our customer support to obtain approval and return instructions. Returns sent without prior approval will not be accepted.
  3. Unopened and Unused Products Only:
    The returned product must be in its original, unopened packaging and completely unused.
    Any consumed, tampered, or partially used items will not be eligible for a refund or replacement.
  4. Quantity Verification:
    The returned product must be of the exact quantity that was originally shipped. Any shortage or discrepancy in weight or volume will void the return eligibility.
  5. Inspection Before Refund:
    Refunds will be initiated only after the returned product is received at our warehouse and its soundness and integrity are verified by our quality control team.
  6. No Malpractice Tolerated:
    Any attempt to return adulterated, substituted, or counterfeit products will be treated as malpractice and may result in a permanent ban from future purchases and/or legal action.

Legal Disputes

In the event of any dispute regarding a return or refund, the matter shall be subject to the jurisdiction of thecourts located nearest to the registered office of G Gold Enterprises.

If you have any questions or would like to initiate a return, please contact our Customer Support Team at +91 81370 48817.

Thank you for shopping with Dusk N Dawn.

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